The 3 Lessons Mr. Spock Can Teach us About Web Development
Ervin Fowlkes |
Tuesday, April 3, 2012 at 6:00AM | 
1. Logic over Emotion
2. Mind Meld for Success and Progress
3. Live Long and Prosper
Logic over Emotion
Web developers are constantly amazed by all the emotional factors that come into play when developing a website for a client. The drive to get it perfect the very first day is staggering and often puts the client in the un-enviable position of trying to “get it all in” And if we are honest it goes both ways. Web Developers are often so psyched about a new piece of tech it gets easy to lose perspective on whether it fits the end user’s goals. So what do you do?
On one side you have a client that's passionate about their brand and knows their idea is going to be the next game changer, but it only works in 2% of browsers. You have a skilled web developer that's ready to launch a bevy of exotic code that will transform the world but possibly have no impact on the end user. . . Who wins? Logic, the answer to this riddle is simple to understand but requires patience and strategy to pull it off.
"I neither enjoy the idea . . . nor am I frightened of it. It simply exists, and I will do whatever logically needs to be done."
-- Spock, "The Galileo Seven", stardate 2812.7
Instead of letting emotion determine the right action, let the data guide you. We recommend extensive A/B testing. This is the process of serving up 2 different versions of your content for your visitors to consume and see which fares better in analytics. Keep in mind this is not a contest between you and your developer to see who’s right, it’s a partnership with a shared goal of serving your web visitors so well they can’t wait to purchase your services or products.
Mind Meld for success and progress
The Vulcan mind meld is the epitome of empathy. It boils down to this: Can you crawl into your customer's mind and see your website from their point of view? Do you see how they want to buy? Do you see the moment where they want to make progress but were stumped? Are you serving up the right content in the right format? Can you see the moment when you need to ask for the business vs. offer the opportunity to help?
Your success as a site owner hinges upon this simple set of criteria. All the features, benefits, bells and whistles in the world will never overcome not listening. (Ever notice how big Vulcan’s ears are?) The answer to this problem is 3 fold Search, Social, Survey
1. Show up in Search results.
2. Be seen in Social Media Platforms.
3. Survey your guests and asks the right questions and adapt your site accordingly.
Live Long and Prosper
Remember the average shelf life of a website is roughly 3-5 years before technology gets outdated, your competitive landscape changes or you simply get bored with the look. Remember that you are in it for the long haul and today's decisions can be changed and improved upon greatly over time. The most important thing is to get out there. Don't worry, the entire world won't be there the first day you launch your site. You'll have time to figure out the best way, if you stick to it.
And of course if all this isn't your idea of fun, find an agency likes ours that lives to do this stuff every day.






